Janice is fully committed to getting a good result. She put quite a bit of time and attention to understanding who we were before applying her subject master expertise.

Working with Jan and her team at Heffernan, over the past two years, we reduced our claims from 35 to 4. We have quarterly meetings to reduce review claims and update our cost reduction plan. We view them as a partner, not a vendor and are really happy with our relationship.

Jan Berthold and Russell Merlo have a very hands-on, solution oriented approach. They are creative, resourceful and we love the team. We highly recommend them.

Working with Jan and her team at Heffernan has been delightful.They have gone over and above in providing the right products and delivering outstanding service. In just a short period of time, they've helped to reduce our worker's comp claims and expenses. The thing I most appreciate however is that they truly partner with you beyond your insurance needs through their genuine interest in the overall success of your company

Heffernan’s team provides us with timely and responsive service. They are incredibly supportive. We feel like they are part of our team and that they are working with us to help our business succeed.

Janice Berthold has an awesome team at Heffernan InsuranceBrokers. They worked magic for us by solving a critical insurance documentation issue.

Janice and her team have worked hard to reduce our experience mod and workers comp premiums and the results have been incredible! They have a unique process and approach that is very effective in reducing costs and minimizing risk.

Janice is more than a broker; she is a partner and a friend. Her warm and innovative approach to the insurance world has enabled her to integrate with our organization seamlessly. You can tell that she truly cares about her team and her clients.She is continually making connections and ensuring we are updated on the "latest and greatest", and it's not just about insurance. Janice is always looking at new ways to improve herself and her clients. It's always good to know someone is looking out for you. Janice is definitely looking out for our organization and me!

We did not know what good service was until we started working with Janice Berthold and Russell Merlo from Heffernan on our Workers Compensation at Pacific Steel Casting Company. They delivered on everything they promised and helped us through a very hard time at our company. They are very professional, always available and their follow through was outstanding.

Janice is a true business partner. While certainly an insurance expert, Janice is taking on a larger role in looking out for her clients, supporting them with ideas, leads and insights while at the same time providing in-depth service in the insurance field. Janice pulls on her vast resources to support her friends and clients.Janice is a wonderful person, making you look forward to insurance related meetings.

The Heffernan team brings a personal touch to each encounter in their degree of responsiveness is amazing! They work to improve the health and safety of our employees by offering numerous ideas, solutions, and tools to better educate our employees. We at Fibrix are a better organization because of the relationship that we continue to build with the Heffernan team!

The services provided by Heffernan are superb.It is one of the few companies left where customer service is a priority and has not been lost. My company works with several different divisions and we have been quite pleased. The relationship, as well as the service, has been very beneficial to our organization.

Janice Berthold and the entire Heffernan team are fantastic. They are incredibly proactive in helping the YWCA Silicon Valley and responsive to our needs. Thank you for all your support!

You can count on building a trusting relationship with Jan and the entire team at Heffernan Insurance. Their professional and thorough approach will add value to your business for years to come.

I wanted to make a difference in our Worker’s Compensation results; our experience modification was 205%. We hired Jan Berthold and Russell Merlo to help us. Today I received the news that we are at 88%, the lowest our experience modification has been since 2004. This is saving us thousands of dollars. With Jan and Russell’s assistance we were able to build a customized safety program that fits with the culture and needs of our organization. We now have a strong safety culture that focuses on employee wellbeing with the added benefit of huge cost savings in premium. I am happy to recommend Jan Berthold and Russell Merlo and their team at Heffernan.